Customer Service Policy

Overview

Our goal is to provide friendly, helpful, and timely support to all of our customers. We understand that having a positive customer service experience is just as important as loving the products you use. This Customer Service Policy explains how you can reach us and what to expect when you do.

Contact Method

The best way to reach us is through the Contact page on our website. We use this method to ensure your request is tracked and routed to the right person. When you contact us, please include your order number, if applicable, and a clear description of your question or issue. Providing as much detail as possible will help us assist you faster.

Response Time

We aim to respond to all inquiries as quickly as possible. Our goal is to reply within 1-2 business days. However, response times may vary during peak periods, such as holiday seasons or major promotions. We appreciate your patience and assure you that we will get back to you as soon as we can.

Order Support

We can help you with all aspects of your order. If you need to check the status of your order, track your package, or make a change to your shipping address, please contact us. We can also assist with delivery issues, such as packages that are delayed or missing. If you need to return an item or request a refund, our support team will guide you through the process and answer any questions you have.

Shipping Support

Orders are typically dispatched within 1–3 days and are estimated to arrive within 6–12 days. Shipping is free worldwide, and we cover applicable duties and taxes so there are no hidden costs for you. If you have questions about our shipping methods, timelines, or policies, please reach out.

Returns and Refunds

Returns are accepted within 60 days of delivery. Refunds are typically processed within 5–10 days after we receive the returned item. If you have questions about the status of your return or refund, or need help starting a return, please contact us.

Product Questions

If you have questions about our products, we are here to help. We can provide information about ingredients, suitability for sensitive skin, and how to use our products. If you are unsure which product is right for you, please reach out. We are happy to offer recommendations based on your skin type and concerns.

Feedback

We welcome and value your feedback. If you have suggestions for new products, improvements to our website, or ways we can better serve you, please let us know. We are always looking for ways to grow and improve.

Currency

All prices and refunds are in USD. If you have questions about currency conversion or payment methods, please contact us or check with your bank.

Contact

For any questions or assistance, please do not hesitate to reach out through the Contact page. We look forward to helping you.