Shipping Policy

Overview

We are committed to making your shopping experience as simple, transparent, and stress-free as possible. We understand that when you find beauty products that work for your sensitive skin, you want them as soon as possible. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined in this policy.

We offer free worldwide shipping on every single order, with no minimum purchase required. We also cover all applicable duties and taxes so that you do not have to pay any extra fees at the border. All prices and transactions on our site are listed and processed in USD. We believe that getting your products should be easy and predictable, with no hidden surprises.

Order Processing

Orders are typically processed and dispatched within 1–3 days. Processing time refers to the time it takes for us to receive your order, verify your information, pick your items, and pack them for shipment. This does not include weekends or holidays.

During peak seasons, such as holiday periods or high-volume promotional events, processing times may be slightly longer. We appreciate your patience during these times and assure you that we are working hard to get your orders out as quickly as possible.

Once your order has been dispatched, you will receive a confirmation email with tracking information, if available. We will send this to the email address you provided at checkout. It is important that you provide a valid and active email address.

Please make sure your shipping address is complete and accurate. We cannot be responsible for delays, losses, or additional costs caused by incorrect or incomplete addresses provided by the customer. If you realize you have made a mistake with your shipping address, please contact us immediately through our Contact page. We will do our best to update the address before the order is dispatched. However, we cannot guarantee address changes once an order has left our facility.

Shipping Timeline

After your order is dispatched, delivery is estimated to take 6–12 days. We want to be transparent with you: this is an estimate, not a guarantee. Actual delivery times can vary depending on several factors, including your destination, local customs procedures, carrier delays, severe weather conditions, and other factors beyond our control.

If your destination is in a remote area or experiencing unusual postal disruptions, the delivery time may be longer. We appreciate your understanding and ask that you allow a little extra time for your package to arrive.

If your order has not arrived within the estimated delivery window, we recommend checking the tracking information first. Sometimes packages are delayed in transit but are still on their way. If the tracking shows no movement for several days, or if the estimated delivery window has passed, please contact us through our Contact page. We will work with the carrier to investigate the issue and help you find a resolution.

Free Worldwide Shipping

We are proud to offer free worldwide shipping on all orders. There are no shipping charges added at checkout. The price you see is the price you pay. We also cover all applicable duties and taxes.

This means you will not be asked to pay any additional fees upon delivery. You do not need to worry about customs clearance fees, import duties, or local taxes. We handle all of that for you. If you are ever asked to pay an unexpected fee by a carrier or customs official, please refuse the delivery if possible and contact us through our Contact page immediately so we can assist you.

Duties and Taxes

We cover applicable duties and taxes for your order. We want to ensure that your shopping experience is completely transparent. You will not receive a surprise bill from customs.

However, please note that customs policies vary widely from country to country. While we cover the duties and taxes, we cannot control the speed at which customs processes your package. Occasionally, customs may hold a package for inspection, which can cause delays. This is beyond our control, but we will provide any information we can to help move the process along.

Currency

All prices on our website and all transactions are processed in USD. If you are shopping from outside the United States, your bank or credit card company may apply a currency conversion fee or a foreign transaction fee. We do not control these fees and do not receive any portion of them. Please check with your bank for more information on their policies regarding international transactions.

Tracking

When tracking is available, you will receive a tracking number by email after your order is dispatched. You can use this tracking number to monitor the progress of your shipment.

Please note that tracking updates may take time to appear. It is not unusual for a tracking number to show no movement for the first 24 to 48 hours after it is generated. This is because the package is often waiting to be picked up by the carrier or is in transit between sorting facilities.

If you have not received tracking information within a reasonable period, or if the tracking information has not updated for several days, please contact us through our Contact page. We will be happy to look into it for you.

Delivery Issues

We want you to receive your order safely. If your order has not arrived within the estimated delivery window, please contact us through our Contact page. We will open an investigation with the carrier.

If a package is lost or undeliverable due to an address issue provided by the customer, we will do our best to help. However, we cannot guarantee a replacement or refund in every case. If a package is marked as delivered but you did not receive it, please check with your neighbors and your local post office first. Sometimes packages are left in a secure location or held at the post office for pickup. If you still cannot locate it, please contact us.

Address Changes

If you need to change your shipping address, please contact us as soon as possible through the Contact page. We will try to update the address before the order is dispatched.

However, we cannot guarantee address changes after an order has been dispatched. If the order has already left our facility, you may need to contact the carrier directly to request a reroute. This may incur additional fees, which would be your responsibility.

Returns and Refunds

For information about returns and refunds, please see our Refund Policy. In general, we accept returns within 60 days of delivery. Refunds are typically processed within 5–10 days after we receive the returned item.

If you have any questions about shipping or your order, please do not hesitate to contact us through the Contact page.