Refund Policy

Overview

We want you to feel completely confident when shopping with us. We understand that finding the right makeup and skincare for sensitive skin can sometimes require trial and error. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined in this policy. We aim to make this process as straightforward and stress-free as possible, so you can focus on finding products that make you feel good.

Return Window

You may request a return within 60 days of receiving your order. We offer this generous window to give you ample time to try the products and see how your skin reacts. If 60 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be in its original condition, unused, and in its original packaging where applicable. For hygiene and safety reasons, some items may not be eligible for return if they have been opened or used. Specifically, opened makeup or skincare products may not be returnable due to health and safety regulations. However, we want to ensure your satisfaction, so please reach out to us if you have concerns about a specific product.

How to Start a Return

To start a return, please contact us through the Contact page on our website. Please provide your order number and a brief explanation of the issue. Our customer service team will review your request and provide you with instructions on how to proceed.

Please do not send your purchase back to the manufacturer or our corporate address without prior authorization. Returns sent without authorization may be refused or subject to delays. We will provide you with the correct return address and instructions once your return is approved.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or credit card within 5–10 days. The exact timing may depend on your bank or credit card company's processing times.

If you haven’t received a refund within 10 days of receiving our approval email, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us through the Contact page.

Shipping Costs for Returns

Shipping is free worldwide for all purchases. However, for returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a damaged or incorrect item.

If you are returning an item over a certain value, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit during the return process.

Exchanges

If you would like to exchange an item, please contact us through the Contact page. Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund instead. We do not charge a restocking fee for exchanges.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately through the Contact page. We will work with you to resolve the issue as quickly as possible. Please provide a clear photo of the damaged or incorrect item to help us process your request faster. We will cover the cost of return shipping for damaged or incorrect items and will send a replacement if the item is in stock.

Non-Refundable Situations

Refunds may not be granted for items that are used, damaged after delivery, returned without authorization, or outside the 60-day return window. We reserve the right to refuse returns that do not meet our policy requirements.

We also do not refund items purchased during final sale promotions, unless the item is defective or damaged. Please read the product descriptions carefully before making a purchase.

Currency

All refunds are processed in USD. If you are located outside the United States, the refunded amount may vary due to exchange rates and bank fees. We are not responsible for any fluctuations in exchange rates or bank fees applied by your financial institution.

Contact

For refund-related questions, please contact us through the Contact page. Our team is ready to assist you and ensure your experience with us is as positive as possible.